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Data is encrypted in transit. You can request that data be deleted. watch Watch. tv TV. I have played almost every online Casinos, And this is by far the worst one!!
I hit a Bonus 15 free spins bonus!! Wow I thought this is gonna be good, so after 20 spins got 5 more spins in the so called bonus round!! What a joke so no reviews are true! Very confusing. There is zero customer service when something goes wrong and the app is so buggy and confusing that things go wrong often.
I played 60 bucks and had a great time, I wanted to like this app so bad but the bugs and lack of customer service no lie, its horrible made me withdrawl my remaining bucks won some.
Don't expect a easy time using first deposit bonus either, its a huge pain in the butt to figure out and didn't work for me even after I figured it out. Absolutely horrible!!!! If I could give it 0 stars I would. App constantly stalls, kicks you out entirely.
Uninstalled and reload, actually made it worse. When it gets as far as verifying your location it does it while game is in progress and you get an error and the game is closed! Practice your skills with Play Money or join real money games. There's no better place to learn and play poker.
Please note that real money play is only possible when physically located in the state of Pennsylvania. PokerStars is home to the best online poker events. Every year we run the best online tournament series in the world.
We also host the best weekly tournaments, plus many more every day of the week. With a game starting every second, PokerStars is the only place to play tournament poker online. PokerStars is the only place where you can watch and play against Team PokerStars Pro - our group of elite pro players.
Between them they have scores of World Series bracelets, EPT and WPT titles and more, adding up to millions in winnings.
We had suggested the player contact his payment provider for an investigation as the casino could not assist in this matter. The issue was later resolved when the deposited amount was credited to the player's PokerStars account. We then marked the complaint as 'resolved' in our system.
The player from Spain experienced a problem with double-charging for a top-up at the casino. Despite sending bank confirmation, the casino only acknowledged one top-up and subsequently blocked her account, keeping 25 euros.
The issue has been unresolved for more than ten days and the casino is not responding to emails. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Spain had faced a frozen account after attempting to withdraw her winnings. Despite having contacted the casino's support email, she had not received any response in three days.
After submitting a complaint, she had provided additional details about her account and the requested verification process. The casino had requested a photo of her face with her ID and additional documents like a bank statement or a utility bill. However, she had faced difficulties as she lived with her parents and used an online bank, which the casino did not accept.
We had requested further communication from the casino, but the player did not respond. Consequently, we were unable to investigate further and had to reject the complaint. The player from Bulgaria registered in the register for persons addicted to gambling.
However, she was still able to access her account and deposit money. The complainant confirmed that the case had already been submitted to the regulator. Therefore, the complaint was temporarily closed as unresolved until we are provided with the regulator's final decision.
Later, the complaint was updated to resolved because the player informed us that the obligations were settled approximately a month after the complaint closure. The player from Slovenia accumulated winnings which were later confiscated.
The casino claims the winnings were not legitimate because the game malfunctioned. Since the casino informed us that they cannot provide us with the necessary details and information to sufficiently review the issue on our side, we advised the player to consult one of the casino's ADRs or MGA and to provide us with a confirmation of a submitted complaint.
However, this complaint was later rejected because the player did not respond to our messages and questions. The player from Japan had the account blocked for an audit after accumulating a substantial win.
The account checks took longer than expected, however, the player has confirmed that in cooperation with his payment method provider and customizing the limits, he received the funds approximately 2.
The player from the Netherlands has registered an account despite his country being listed between restricted ones. After a closer examination, we ended up rejecting this complaint as unjustified. The player's account got blocked for unknown reason.
The complaint was closed as we are waiting for the regulator's decision. We have reopened this complaint after more than 3 months to check with the player to see if the issue has been resolved.
Although it seems as though this issue has been resolved, as we haven't had a further response from the player to confirm this, we are, unfortunately, forced to reject this complaint.
The player from the US experienced some technical difficulties. The casino blocked his account due to suspicion of a gambling problem. Since this didn't affect the player's real money balance, we were forced to close this complaint.
The player struggles to verify his account as his address changed since the registration. The complaint was closed as the player stopped responding. The player from Ukraine had his account suspended during the poker tournament.
Subsequently, he was accused of being connected to another player and the account was blocked together with the remaining active balance. The player's account got blocked for an unknown reason.
The casino stated that the player's account had not passed a recent check and was now closed permanently. They were unable to provide any further explanation for security reasons. The player's balance withdrawal request was also being reviewed and they would be contacted by e-mail as soon as possible.
After some time, the player's withdrawal was processed and they received their payment. Consequently, the complaint was closed as 'resolved'. The player from Ireland requested an account closure because of gambling issues, however, the casino reopened her account.
The casino refunded the player's deposits, therefore, we closed this complaint as resolved. The player from Finland has requested a self-exclusion.
Unfortunately, the inquiry was ignored. After the complete examination of the case, we came to the conclusion that the complaint was unjustified. The player from Italy has been accused of opening multiple accounts. Admittedly, her partner had an account in the same casino. The player from Portugal had their bonus winnings capped.
The complaint was resolved as the player informed us that the casino dealt with it. The player from United Kingdom is experiencing difficulties verifying his casino account due to missing proof of income. The player from Canada is experiencing difficulties withdrawing her winnings due to ongoing verification.
After a few months in the resolution process of this complaint without any glimpse of success, we saw the verification process to take too long and decided to close this complaint as 'unresolved'.
The player from Finland is complaining about unauthorized transactions. The player from Bulgaria was unable to request a withdrawal via bank stransfer because allegedly 24 hours had not passed since his previous withdrawal request was processed.
The player was later able to withdraw his funds via another payment method. The complaint was closed as 'resolved'. The player from Romania is experiencing difficulties withdrawing his winnings due to ongoing verification.
The player from Greece had the poker winnings taxed twice which led to a negative account balance. He stopped responding. The player from United States has his account in negative numbers due to unsuccessful transactions.
The complaint was closed as unresolved as the casino did not respond to us, therefor we could not continue solving the issue. The player from Portugal is experiencing difficulties withdrawing his winnings.
The player from Luxemburg requested a withdrawal and the casino asked him to submit additional documents. The player from Sweden has experienced a technical glitch while playing a specific slot machine.
The player from Bulgaria is experiencing difficulties completing random security check as the casino has requested additional personal documents. The player's account has been closed right after his first deposit.
The complaint was rejected as the player did not respond to us. The player from Spain had her account suspended after being associated with another self-excluded player.
After some time passed Casino paid out player's winnings. The player's unable to withdraw his money from his closed account.
The player from Greece experienced some problems with the games. We rejected this case because it isn't possible to prove that the connection issue was on the casino's side and the casino didn't gain any advantage from the player's loss. The player from Greece has requested a withdrawal, unfortunately, it has been pending due to ongoing verification.
The player from Argentina has been accused, supposedly, of opening multiple accounts. After we haven't received any answer from the casino for two weeks we had to mark this complaint as "unresolved". The player from Portugal was prompted to provide additional documents for the KYC, even if her account has been verified in the past.
We were forced to reject this complaint. The player from the Netherlands had his account suspended because of profanity. The player sent us an email, that his issue was resolved. The player from Germany has accessed his account after a long time. The issue was successfully resolved. The player from Greece has sent all the requested documents for the verification five days ago.
The player's account has been successfully verified, the issue was resolved. The player from Portugal is having difficulties with playing games and completing KYC verification. The player from Bulgaria had his account suspended in the middle of a tournament, after confronting the casino about software issues.
The player from Spain has requested a withdrawal almost 2 months ago. It has been pending since. Jeffrey from the United States has a problem with Pokerstars Casino.
After he won, his account was closed. As a reason, the casino accused him of placing risk free bets knowingly. The player played Jackpot Jester and found out that from his coins balance was deducted coins instead of The player from Austria is experiencing difficulties contacting the casino after his account has been closed.
The player from United States has tried to register an account. Discuss anything related to PokerStars Casino DE with other players, share your opinion, or get answers to your questions.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
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Very positive Positive Neutral Negative Very negative. View all 75 reviews. Licensed in Germany. No Deposit Bonus:. Not available. Deposit Bonus:. Show company details.
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Write a review. good bonuses and chests in addition to the prize roulette wide variety of slots. buenos bonos y cofres a demás de la ruleta de premios gran variedad de slots.
prize roulette. ruleta de premios. And since then, when I showed you that they must have done something to me and that this problem still exists, that none of my problems have been solved, since then until today the team is still working on solving my case, I wrote on Twitter, I wrote on Facebook on PokerStars community, I received one message, an identical "copy paste" formula, and since then I've been writing, they don't even read my messages, of course, today I asked about updates again and again they said they had a lot of reports and that my problem had not been solved yet, here you go.
If so, one consultant did it on live chat within 20 minutes, and the technical department needs it for three weeks? So who works there?
They make me look like an idiot and I won't give up because they are cheating on me in a blatant way. I od tamtej pory jak pokazałam panu że jednak chyba coś oni mnie w kulki zrobili i że to cały czas istnieje ten problem że żaden mój problem nie został rozwiązany to od tamtej pory do dnia dzisiejszego cały czas zespół pracuję nad rozwiązaniem mojej sprawy pisałam na Twitterze pisałam na Facebooku na PokerStars community odesłano mi jedną wiadomość identyczną formułkę na zasadzie "kopiuj wklej " od tamtej pory pisze nawet moich wiadomości nie odczytują oczywiście dzisiaj znowu pytałam o aktualizacje no i znowu powiedzieli że mają dużo zgłoszeń że mój problem jeszcze nie został rozwiązany no proszę was, przecież nie róbmy z siebie debili przecież to chyba normalne i oczywiste że chyba tylko małpy by potrzebowały tyle czasu na obliczenie tego jaki obrót wykonałam w ciągu 7 dni.
jeżeli już to jeden konsultant zrobił na live chat e ciągu 20 minut a dział od spraw technicznych potrzebuje na to już trzeci tydzień? To kto tam pracuje? Robią ze mnie debila i dla tego ja nie odpuszczę bo oszukują mnie w bezczelny sposób.
Fast withdrawals. Szybkie wypłaty. Approach to the player. Podejście do gracza. Long, troublesome solving of technical problems that never end because they are not really explained. Długie uciążliwe rozwiązywanie problemów technicznych które nie mają nigdy końca bo nie są naprawdę wyjaśniane.
Chat is probably a bot because their answers are pre-defined, identical answers that are predetermined and sound identical. Chat chyba jest botem bo ich odpowiedzi to są ułożone zdefiniowane identyczne odpowiedzi które są z góry ustalone i brzmią identycznie. Problem downloading game history.
Problem z pobraniem historii gry. The technical department consists of people who shouldn't be there.
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